ADDITIONAL SERVICES AND APPROACH


Administering pensions and supporting members is complex. We recognise that a little extra support can make all of the difference. We offer a range of services to help you achieve your goals, from bespoke engagement campaigns to finding members you may have lost touch with.

Our services are available to existing clients, or those looking for some additional support in a specific area

Communications

We want to help members understand and value their pension so they can make informed choices throughout their careers and as they prepare for retirement. We do this by making things simple.

Whatever you are looking to achieve, from unique communication campaigns to building engaging websites, our award-winning Communications team will work with you to understand your needs and use best practice to help you and your members achieve better outcomes.

Member and employer training

 The pensions industry is changing, and people’s finances are becoming increasingly complex. High-quality education can help employers and members to navigate these challenges and make better pension-related decisions. We’ve created a number of educational sessions to do just that.

We offer a range of webinar courses covering each key stage of a member’s pension journey, from an introduction to pensions to pre-retirement workshops. All of our courses are priced at an extremely competitive rate and help you provide support to your members at a time and place that suits their needs.

Screening and tracing services

We understand the importance of keeping in touch with members, and maintaining accurate and up-to-date records. To help our customers keep their data up to date, we have partnered with LexisNexis Risk Solutions to provide a range of tracing and screening services. Our services include:

  • Deferred member tracing
  • Existence checks
  • Gone-away tracing and address verification
  • Mortality screening
  • Anti-fraud checks

How to get in touch

Download the brochures below for more information about some of the services we provide.

Of course, we would be happy to hear from you if you have any questions at all. Please email Nathan.Hallums@railpen.com for further information.

.Communication services


We know pensions, we know communications, we know what members want. Take a look at what we can do for you.

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.DC service


We provide a high-quality, value for money Defined Contribution proposition that caters for the needs of you and your members.

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Member and employer education services


We help members understand the value of the pension you provide, and how to achieve good retirement outcomes.

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