Our purpose is to secure our members’ future. Our dedicated teams help half a million members by providing pensions services across various industries.
We are prepared to be brave on behalf of our members. This comes through adapting to evolving needs, challenging others where necessary, and collaborating to drive better results.
We are committed to delivering an exceptional member and client experience that goes beyond basic administration.
We're keen to share more about what we think, what we do and how we do it. Click on the topics below to learn more.
How we invest
In-house expertise delivers value for members and partnerships.
Leadership, partnerships and innovation
The scale, complexity and needs of the schemes we support give us the experience and knowledge to take leadership positions and drive innovation.
We have strong in-house capabilities that enable cost control and transparency, but also recognise where external support would improve outcomes for our clients and members. We are outcome-oriented, focusing on the needs of the schemes and their members and are not constrained by chasing short-term benchmarks.
Positive outcomes for our clients and members go beyond raw investment returns; our strong in-house capabilities also allow us to challenge external provider fees, where needed, to maintain an appropriate cost base and ensure value.
We believe our in-house expertise enhances our external partnerships and also brings great value to them. Our in-house strength allows us to fully leverage our relationships and maximise our resources in areas where we have the existing capability.
We take pride in our long-term strategies which enable us to exploit opportunities, be an excellent long-term partner to organisations that others might not see value in, and deliver on our purpose.
Our capabilities across both DB, DC and hybrid schemes mean we maintain a holistic picture of the pensions landscape, giving us the tools to provide the most effective solutions to deliver the best results for members.
Agility and dynamism are crucial to our purpose; to achieve this, we seek to hire and retain the best talent, while partnering with third parties for additional expertise where required.