Pensions administration

We provide market-leading administration services for defined benefit (DB), career average revalued earnings (CARE), defined contribution (DC) and hybrid schemes, offering fully outsourced or co-sourced arrangements to our clients. Today, we are proud to support in excess of 500,000 members and more than 150 clients.

A track record of delivery

We place your member at the heart of our operation, and in each of the last five years, member satisfaction surveys have scored our service 9+ out of 10. Our innovative approach to online services and guidance enables members to plan earlier, more effectively and interact with us in a way that suits their needs.

We have a proven track record of delivery, managing some of the most complex schemes in existance. Our administration services are delivered by experienced and skilled pensions professionals, underpinned by sophisticated technology and an award-winning communications team.

Our services have robust systems and controls in place to ensure all administration processes are compliant, well-governed, safe and secure. Our defined contribution scheme within the Rail sector is master trust accredited. Find out more information about our master trust.

With a strong heritage in the transport, utilities, financial services, construction and other sectors, our unparalleled knowledge, understanding and member and client experience has helped us provide administration support to our clients and their members for more than 50 years.

Services include:

  • Pensions administration

  • Pensioner payroll

  • Secure member portals

  • Static websites

  • Pension modelling tools

  • Financial guidance and education tools

  • Treasury and accounting

  • Liability management and de-risking exercises

  • Multi-media member and employer communications

  • Transition from incumbent provider or in-house operations

  • Ad-hoc projects

  • Data cleanse

  • Trustee guidance

  • Reporting and management information

Our diverse portfolio of clients includes the following sectors:

  • Transportation

  • Utilities

  • Financial services

  • Engineering

  • Construction

  • Manufacturing

Whether you are looking for an end-to-end scheme administration service or some support on a bespoke project, we would love to talk to you.

Find out how to get in touch with us.