Talk to us

Find out who to contact about the scheme you're in. Simply visit our member support page at https://www.railpen.com/looking-for-member-support/ or complete the form below.

Helpline opening hours:

• Monday to Friday: 09:00 - 17:00

Member Helpline festive opening hours

If you need to reach our Member Helpline over the festive period, our teams will be available during the following times:

• Wednesday 24 December: 08:00 - 12:00
• Thursday 25 December: Closed
• Friday 26 December: Closed
• Monday 29 December: 08:30 - 16:30
• Tuesday 30 December: 08:30 - 16:30
• Wednesday 31st December: 08:30 - 16:30
• Thursday 1 January: Closed

The Helpline will be open as normal from Friday 2 January.